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Tech Sights Customer Support. A+

Started by Mr. Brownstone, April 22, 2016, 04:43:13 PM

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Mr. Brownstone

April 22, 2016, 04:43:13 PM
Cross Posted on NES:
I want to acknowledge Tech Sights for some excellent customer support.  I was loaning out my 10/22 for this past Appleseed shoot in Harvard.  I purchased the sights a couple years back and put them on my 10/22, then safed it, and maybe shot it twice.

Fast forward to a couple weeks ago.  I was getting ready for the upcoming Appleseed.  I was loaning out a couple rifles, so I wanted to make sure they were squared away, along with my own gear. 

I noticed the front sight was jiggling a bit.  I did some internet searching and sent TS an email.  It was promptly returned with an exhaustive list of possible problems, and solutions with pictures.  I went through everything, and in the process of trying to fix it, I cross threaded the set screw.   I sent back an email at 10 pm on the Monday before the shoot, saying that it was likely my fault, and was asking if they thought they could get a me a replacement sight (that I would purchase) before Friday.

This was their response:
Quote
Mr. Brownstone
We will send you a new front sight body with new side button head screws and washers along with a new set screw.  You can use your existing front sight post, detent, and spring for the new sight.
I'm not sure if it was a manufacturer defect or an installation problem, but since you are using it for an Appleseed loaner we will just give you the parts.  The world needs more Appleseeders. 
Email me back with your mailing address before 11:00 am Tuesday and we will mail it out priority.  You should get it in 2-3 days if the post office does their part. 
Thanks,


Long story short, sight came in, installed in 2 minutes and is rock solid.  Thanks again Erik at TS!

308LIBERTY

#1
April 22, 2016, 05:17:53 PM
 O0 I had a very similar experience. Didn't even charge me for shipping. Great people.
"We have always looked upon men as a set of beings naturally free - that a people can never be divested of those invaluable rights and liberties which are necessary to the happiness of individuals, to the well-beings of communities or to a well regulated state, but by their own negligence, imprudence, timidity or rashness. They are seldom lost, but when foolishly forfeited or tamely resigned." ~Jonas Clarke

Cable___Guy

#2
April 22, 2016, 05:37:06 PM
Same here,  I Cross threaded the front sight screw.
They just sent me a new one no questions asked.

Great people.
Nothing in the world can take the place of Persistence. Talent will not; nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education will not; the world is full of educated derelicts. Persistence and determination alone are omnipotent. The slogan 'Press On' has solved and always will solve the problems of the human race.
Calvin Coolidge

Americans never quit.
Douglas MacArthur

Maximum Ordinate

#3
April 25, 2016, 10:21:37 AM
I can't agree more.  The company is first class.

Here is a link, to save others time searching:

http://www.tech-sights.com/
"If you're going to be a Rifleman, be a KD Rifleman.  We should all strive to be like Ephraim Brank."
-Ramblin' Wreck

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Snow Snake

#4
June 03, 2018, 12:25:00 PM
 I've been thinking of taking my scope off my10-22,which Teck Sight model do I want and why.Thank you             
                    Ken             :F
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DrRichP

#5
June 03, 2018, 11:00:34 PM
I like the Model TSR100 because adjusting for elevation at both front and back (which the Model TSR200) can do is often a bit much for students. Keep It Simple Smarty
"You never know how far reaching something you think, say or do today will affect the lives of millions tomorrow" - B.J. Palmer
   Think about that as you go to work the next Appleseed!

"The secret of change is to focus all of your energy, not on fighting the old, but on building the new." Socrates

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The Wolfhound

#6
June 05, 2018, 03:57:45 PM
Have a "loaner" 10/22 that was seeing action before I was on the Appleseed trail.  It had the original aluminum front tower.  Years of wear and abuse wore out the dovetail.  I replaced it with the newer steel tower and thinking I could just use the existing screws did not order replacements.  Upon arrival, I realized I needed the screws as the mounts are different.  I called Tech-Sights on Wednesday and had the screws, washers and Allen Wrenches by Friday. Very friendly and very fast!  Great Folks to work with.

colonial shooter

#7
June 05, 2018, 04:35:27 PM
A little off topic but not really. How many instructors keep a set of TS100 in their range bag. How often would a student benefit from getting a set while at the event? If you become a dealer (only 5 sets purchased required to do) Get a discount and sell to students at MSRP it will cover your shipping and they can enjoy learning correctly immediately.
"When the government fears the people there is liberty; when the people fear the government there is tyranny." --Thomas Jefferson

Only the dead have seen the end of war
Plato

"Those who cannot remember the past are condemned to repeat it." - George Santayana

GTEngineer

#8
June 05, 2018, 07:43:57 PM
Quote from: colonial shooter on June 05, 2018, 04:35:27 PM
How many instructors keep a set of TS100 in their range bag.

I've never kept sights in a range bag, I bring a loaner rifle if the attendee's rifle is boogered up somehow.  I've seen scope reticles fall off inside the scope, pieces of rifles fall off/go missing, etc.  There are some instructors that I've worked with that bring along extra GI slings and swivels for sale to students who are interested, I just bring my (in)famous bubblegum pink GI sling to the line as loaners, knowing that 99.9% of the time it is returned back to me at the end of the day before I have to ask for it back.  Personally I try not to sell accessories to attendees just because I don't want to deal with the hassle of making sure I have correct change and stuff like that.
"Whatsoever thy hand findeth to do, do it with thy might;..."
Ecclesiastes 9:10

1st Appleseed: Nov 16/17, 2013. Gurley, AL
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Nashville Stage

#9
June 05, 2018, 08:07:18 PM
Quote from: colonial shooter on June 05, 2018, 04:35:27 PMHow many instructors keep a set of TS100 in their range bag.

I keep a stash of slings, 1-1/4" swivels, and ammo available for sale, but I hadn't considered Tech-sights. Hrm... I wouldn't mind keeping extra stuff on hand, but I have a feeling that they would just sit there for a long time. The other issues would be finding enough time to do the swap, and making sure to bring a vice & drifts to punch out the old front sight.

I don't know. It's an interesting idea. I'm curious, how many times have you come across an opportunity to install Tech-sights at an event? I guess it would depend on how large the shoots are that you typically instruct at.
"There are 10 types of people in the world. Those who understand binary, and those who don't."

colonial shooter

#10
June 05, 2018, 08:25:24 PM
GTE and NS good questions.  I actually used to have 2-3 sets in the range box. Total switch time is about 10 min (if you have all he tools ready. There is no need for a vice or punches, just a screw driver.  In my opinion 55 FRN is cheaper than 200+ for setting up a LTR to loan out. As for change... being a convenience, rounding to the next whole dollar amount (or 5) is worth it. Also after a student sees the improvement of sights on a loaner they would most likely be glad to pay what they would pay to have them shipped after the event ends.

As for # times... If you ask M1bzrk he would probably say 2-3 per shoot (then replaced, only takes days to arrive)for an entire season. (7 or 8 shoots). I even install studs and QR swivels during lunch.

Also if you modify the students rifle, if there are problems in function, no cost to you!
"When the government fears the people there is liberty; when the people fear the government there is tyranny." --Thomas Jefferson

Only the dead have seen the end of war
Plato

"Those who cannot remember the past are condemned to repeat it." - George Santayana
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